Hillside Property Management
- Tenancy management
- Rent collection and arrears
- Tenant communication
- Apartment inspections
- Unit-level maintenance
- Owner reporting
- Residential tenancy compliance
Apartment property management
Property management for Wellington apartment owners
Hillside manages the tenancy inside your apartment and coordinates practical access and communication with the building’s existing body corporate manager. We do not manage the body corporate itself.
- Named local contact
- Plain-English communication
- Documented issue handoffs
Support for the apartment owner — not management of the body corporate
This service is for individual apartment owners and landlords. Hillside is not being appointed as the body corporate manager for the development. The existing body corporate manager and committee continue to manage common property, levies, building insurance, meetings and body corporate decisions.
Who looks after what?
Apartment ownership involves different responsibilities. Clear handoffs reduce delays, missed notices and confusion over who needs to act next.
Existing body corporate manager or committee
- Common property
- Body corporate levies
- Body corporate meetings
- Shared-building maintenance
- Building insurance
- Operational rules
- Body corporate records and decisions
Hillside’s liaison role
- Receiving and organising relevant notices
- Communicating access requirements
- Passing building rules to tenants
- Coordinating owner, tenant and building contacts
- Recording issues and evidence
- Following up outstanding communication
- Keeping the apartment owner updated
Clear service boundaries
Hillside believes owners should know where the service stops and when another authorised or qualified party is required.
- Collection or administration of body corporate levies
- Body corporate bank-account or client-money management
- AGM, EGM or committee administration
- Body corporate minutes or statutory registers
- Building-wide contractor authority
- Building insurance placement or insurance advice
- Legal, accounting, engineering or health-and-safety advice
- Long-term maintenance plan preparation
- Decisions on behalf of the body corporate or committee
- A 24/7 whole-building emergency response service
Hillside is not the body corporate manager. We act for the owner in managing the residential tenancy inside the apartment. The existing body corporate manager and committee remain responsible for common property, levies and accounts, meetings, building insurance and building-wide decisions. Where an in-apartment issue involves common property or building access, Hillside can coordinate communication, but cannot authorise work on behalf of the body corporate.
How apartment body corporate support works
- 1
Apartment onboarding
Hillside collects relevant body corporate contacts, current rules, access information and building procedures.
- 2
Roles and authority confirmed
Hillside records what it can action, what requires the landlord’s approval and what belongs with the body corporate manager.
- 3
Tenant communication
Relevant rules, access requirements and building procedures are communicated clearly.
- 4
Issue coordination
Notices, repairs and access requests are documented and sent to the correct person.
- 5
Owner reporting
The owner receives a clear update showing what occurred, what remains open and who is responsible for the next step.
Transparent scope and pricing
Hillside’s normal residential property-management fees are shown on our Pricing page. Where a building issue requires additional liaison, project coordination or work outside the agreed management scope, the work and cost will be explained and approved before it proceeds.
Hillside does not add a hidden maintenance commission to residential property-management maintenance.
Apartment support across Greater Wellington and Kāpiti
Hillside supports apartment owners across Wellington City, Lower Hutt, Upper Hutt, Porirua, the Kāpiti Coast and Ōtaki, with other Greater Wellington locations considered based on the property and service requirements.
Frequently asked questions
What is the difference between a body corporate manager and a property manager?
A body corporate manager works for the body corporate and deals with shared-building administration, common property and body corporate matters. A residential property manager works for an individual landlord and manages the tenancy, rent, inspections and apartment-level maintenance.
Can Hillside manage my apartment without managing the building?
Yes. Hillside can manage the tenancy for an individually owned apartment while the existing body corporate manager or committee continues managing the wider development.
What happens when a repair may involve common property?
Hillside records the problem, gathers available evidence and contacts the relevant owner, contractor or body corporate representative. Final responsibility can depend on the unit plan, source of damage, insurance and current law.
Will Hillside pay body corporate levies for me?
Body corporate levies and body corporate financial administration are not included in this service. The owner remains responsible for complying with levy notices and body corporate obligations.
Does Hillside enforce body corporate rules?
Hillside can communicate applicable rules to tenants and manage tenancy-related conduct within its lawful authority. Body corporate enforcement and body corporate decisions remain with the body corporate or its appointed manager.
Is this an emergency service?
No. The website enquiry form is not monitored as an emergency service. Immediate threats to people or property should be reported using the appropriate emergency or building contact.
How is additional liaison charged?
Routine requirements and any additional coordination allowance will be defined in the management agreement. Work outside the agreed scope will be explained and approved before proceeding.
For wider property-management questions, visit the Hillside FAQs.
Tell us about your apartment
Tell us what is happening and what outcome you need. Hillside will confirm whether the enquiry fits its apartment property-management and liaison service.