Location
The property address and the room or area affected.
Tenant maintenance
Report a Maintenance Issue
Hillside tenants can use our Tenant Concierge to report repairs or maintenance. Please provide clear details and upload photos or videos where possible so the issue can be assessed correctly.
For an immediate threat to life, fire or serious danger, call emergency services on 111 before submitting a maintenance report.
Hillside Tenant Concierge
Complete the form below with as much information as possible. Include photos or videos where available and clearly explain when the issue started, where it is located and whether it is getting worse.
Information submitted through the Tenant Concierge is processed by TAPI to help Hillside assess and coordinate your maintenance request. Please do not include unrelated sensitive personal information. Read our Privacy Policy.
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Need help with the form or an urgent repair? Call 021 025 07187. If there is immediate danger or a threat to life, call 111.
Information to include
Description
What has happened, when it started and whether it is getting worse.
Photos or video
Clear images showing the issue and the surrounding area.
Access information
Suitable contact details and any relevant access information.